Service Integration and Management (SIAM)

One Supplier Ecosystem: One Seamless Service

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Engaging the best-in-breed vendors for your IT services makes sense. A multi-supplier strategy delivers innovation, cost-savings and operational benefits. But it also introduces complexity.

How do you maintain visibility and control? How do you monitor performance across the lifespans of numerous contracts and SLAs? And how can you ensure your users’ needs are met 24/7?

SIAM –  a single platform for consolidating and managing your suppliers - is the elegant solution. A panoramic view of your IT estate eliminates the burden of ticket management. End user issues are tracked, analysed and reported in one place. Trends and patterns are rapidly identified, making IT less reactive and more proactive. 

At IT Lab, we’re uniquely positioned to offer you a choice. Let us manage your supplier ecosystem, act as your sole point of contact and source of truth. Alternatively, adopt a foremost ITSM tool – architected by us - for your use in-house. 

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why choose it lab for your siam solution?

Your SIAM will run on an unrivalled IT Service Management platform: ServiceNow. ServiceNow is #1 in Forbes list of the globe’s most innovative companies and recognised in Gartner’s Magic Quadrant as a leader.

Through exciting developments by our DevOps team, your business can utilise the ServiceNow platform at a fraction of the typical cost. But it’s not just about the leading system; it’s about outstanding support. If you choose to fully outsource SIAM to us, you’ll be in the hands of some of the most qualified SIAM, ITSM and ITIL experts in the country.

Furthermore, if you’re already using us for other services – such as your IT support – our SIAM division has an independent management structure. This means IT Lab will be held just as accountable as your other suppliers.   

Enquire about your SIAM options