What is Service Integration and Managment (SIAM)?
Engaging the best-in-breed vendors for your IT services makes sense. A multi-supplier strategy delivers innovation, cost-savings and operational benefits. But it also introduces complexity.
How do you maintain visibility and control? How do you monitor performance across the lifespans of numerous contracts and SLAs? And how can you ensure your users’ needs are met 24/7?
SIAM – a single platform for consolidating and managing your suppliers - is the elegant solution. A panoramic view of your IT estate eliminates the burden of ticket management. End user issues are tracked, analysed and reported in one place. Trends and patterns are rapidly identified, making IT less reactive and more proactive.
At IT Lab, we’re uniquely positioned to offer you a choice. Let us manage your supplier ecosystem, act as your sole point of contact and source of truth. Alternatively, adopt a foremost ITSM tool – architected by us - for your use in-house.
