Service Desk

Service Desk

If you are seeking a flexible managed service provider (MSP) to complement your existing IT team or to work in partnership with your organisation as a fully outsourced IT team, we would be delighted to hear from you. As one of the top two MSPs in the UK, IT Lab has the expertise and scale to meet your needs.

We are a well-established and growing MSP founded upon our Service Obsession. Delivering an outstanding customer experience underpins all that we do.

24.7.365 IT SUPPORT

IT Lab’s 24.7 service desk places an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is true round-the-clock, enterprise grade managed support. Should the unexpected happen, the requisite expertise is on hand to act swiftly, day or night.

IT Lab is an award-winning, three-star Service Desk Institute-accredited service provider serving the needs of over 850 organisations across the private, public and third sectors.

We are ISO 9001 and ISO 27001 certified and a globally-recognised Managed Service Provider. We focus on customer experience, and live an internal standard of quality called our ‘Service Obsession’. We are proud of our team and capabilities, and are happy to demonstrate why.

About You

• You are an IT director or manager seeking a quality Managed Service Provider to ease congestion.
• You are a CEO, MD or FD and want a partner to help further your goals from a business perspective, not solely a technology perspective.
• You need to elevate your IT team and free them from day-to- day IT requirements to focus on value-add projects.
• You are an SME and wish to outsource your IT entirely.
• Your needs have evolved and you have outgrown your existing MSP.
• Your people are your most important asset; they demand a responsive, capable service desk to allow them to maximise their productivity.

How IT Lab Can Help

• We are a strategic IT partner with scale, broad geographic reach and immense capability.
• Flexible options; from light touch IT support to a fully outsourced service and any variation in between.
• IT Lab is open when you are. 24/7/365 enterprise grade support? Ticked.
• Our IT support spans the spectrum; from forgotten passwords and stubborn printers to migrating to cloud based infrastructure and applications.
• Our IT Service Management platform facilitates a world class ITIL (Information Technology Infrastructure Library) aligned service desk;
• Service desk management automatically detects and routes high priority tickets for prompt resolution.
• Highly communicative, proactive and responsive.
• A clearly defined and measurable Service Level Agreement tailored to your specific environment.