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Onsite / Deskside IT Support

Qualified IT specialists on location, supporting your users in person

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Onsite / Deskside Support

What is Onsite / Deskside IT Support?

There are occasions when nothing betters the immediacy and intimacy of a qualified IT specialist on location, assisting your users in person. Our range of service desk options include onsite / deskside support, where an accredited IT Lab engineer visits or is based at your site as required.

As the technology services provider of choice to McLaren, IT Lab is primed to provide outstanding IT support on location. Our Tech Bar at the world-famous McLaren Technology Centre serves the demands of over 3,000 employees, meeting an exacting SLA.

We also support many SMEs, and can tailor our onsite / deskside support in line with your budget.

People Centric Ethic

“IT Lab has a strong people centric ethic, which is what we need most.”  Matt Lockie, McLaren’s IT Director

An investment in IT support is an investment in the productivity of your people. There can be fewer stronger statements to your employees than the presence of skilled engineers onsite, by their desks and responding to their needs.


  • ITIL (Information Technology Infrastructure Library) aligned service desk
  • Certified to ISO 9001, ISO 27001 and ISO 22301 
  • We recruit and retain the best people, evidenced by Sunday Times ‘Best Companies to Work for’ for 9 consecutive years
  • In MSPMentor’s list of best managed service providers
  • Customer experience – our ‘Service Obsession’ shapes everything we do
  • We have specialists in every field of IT, and a network of strategic partners and vendors, meaning that;
  • Whatever direction and shape your needs take in the future, we're strongly positioned to support you

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