Global Service Management
Wherever you are in the world, IT Lab’s Service Desk gives exceptional IT support around the clock. This includes on-site assistance via our network of carefully selected partners in key locations, ensuring your international colleagues enjoy service equal to your UK HQ.
IT Lab’s engineers work in harmony with our partner engineers, meaning a seamless experience for your users. We’ll leverage on the ground insights whilst overseeing the bigger picture, building local knowledge and identifying trends.
We’ll wrap our support around your needs, fostering the confidence of your overseas teams and stakeholders. And as those needs change and grow, we have the capacity and flexibility to respond. Our Service Obsession means that every support ticket or strategic project is managed efficiently and intelligently, allowing you to focus on your core business without distraction or unacceptable levels of downtime.
- Your organisation is headquartered in the UK and has one or more offices overseas
- You’re seeking quality IT support – service desk and / or project based – for your international site or sites
- You believe that your personnel should receive exceptional support wherever they are
- You are concerned that IT headaches at your international locations are negatively impacting on the teams and affecting morale
- You want to limit the downtime your foreign offices are experiencing by engaging a trusted managed service provider
- You have a major project, e.g. an office move or the roll out of new technology, and require capable, co-ordinated expertise to manage it on the ground and remotely
How IT Lab Can Help
- We have a strategic network of high calibre partners working alongside us to deliver on-site, premium IT support in key locations;
- No need to juggle multiple providers. IT Lab retains ultimate account ownership, acting as your central point of contact and keeping you informed
- Partners with local knowledge often bring extra insights and efficiencies
- Can also be useful where English is not the first language in the client location
- Our centralised record of all tickets and projects enable us to spot patterns and recommend improvements
- We have experts in every IT specialism and field
Why Choose IT Lab?
- Our international regulatory and legal knowledge ensures that your IT is managed within the appropriate frameworks and context
- Our specialist cyber division can support with the information security risks specific to the countries you operate in
- Customisable service package options to fit your needs and budget, including scheduled visits. Usually a minimum of a ½ day visit per month and a retainer for emergency reactive requests
- As your needs change, we and our partners have the flex to adjust your service contract
IT Lab’s international partners undergo a rigorous selection process and are typically recommended to us
- We are one of the top 50 Managed Service Providers in the world
- ISO 9001 and ISO 27001 certified
- We are obsessed with quality
- Three Star SDI provider
- We have the capacity to deliver large-scale, critical IT projects
- IT Lab is partner and solution agnostic; we’ll only ever recommend what is in your best interests
- We relish sharing our knowledge and will suggest solutions you may not have considered
- First impressions are important; we’ll get to know your global teams and take care that they understand what to expect from us