Dedicated Service Desk
Whether you are looking for high quality IT support to release bottlenecks or a strategic partner to enable your long-term business vision, talk with us.
Single Client Focus
Our dedicated service desk option is managed and resourced by engineers who are focussed on a single client. The advantages of IT Lab’s dedicated service desk include:
- Deep familiarity with your infrastructure and environment.
- The ability to deliver against client specific service measurement criteria, where agreed.
- Consistency of team members cements relationships and rapport.
For continual coverage and availability, remote support is provided from all IT Lab locations as a blended, resilient operation. Typically, incidents are resolved using secure remote access tools.
Why Choose IT Lab?
- Ranked top 2 in the UK and Top 50 worldwide in MSPmentor’s guide to the best managed service providers.
- Three-star Service Desk Institute accredited service provider.
- Our Service Obsession: we aim to exceed expectations and impress.
- ISO 27001 Information Security Management Standard certified.
- ISO 9001 Quality Management System certified.
- Sunday Times ‘Best Companies to Work For’ since 2008, meaning we attract and retain high calibre people to give you the best support.
- Flexible packages which grow as you do.
- A myriad of optional services available from our portfolio, avoiding the need to engage multiple vendors.