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Dedicated Service Desk

Ringfenced resource to support your business

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Dedicated Service Desk

Dedicated Service Desk

Whether you're looking for high quality IT support to release bottlenecks or a strategic partner to enable your long-term business vision, talk with us.

Single Client Focus

Our dedicated service desk option is managed and resourced by engineers focussed on a single client. The advantages of IT Lab’s dedicated service desk include:

  • Deep familiarity with your infrastructure and environment.
  • The ability to deliver against client specific service measurement criteria. 
  • Consistency of team members cements relationships and rapport.

For continual coverage and availability, remote support is provided from all IT Lab locations as a blended, resilient operation. Typically, incidents are resolved using secure remote access tools.

Why Choose IT Lab?

  • Ranked top 2 in the UK and Top 50 worldwide in MSPmentor’s guide to the best managed service providers.
  • Three-star Service Desk Institute accredited service provider.
  • Our Service Obsession: we aim to exceed expectations and impress.
  • ISO 27001 Information Security Management Standard certified.
  • ISO 9001 Quality Management System certified.
  • ISO 22301 International Business Continuity Standard certified. 
  • Sunday Times ‘Best Companies to Work For’ since 2008, meaning we attract and retain high calibre people to give you the best support.
  • Flexible packages which grow as you do.
  • A myriad of optional services available from our portfolio, avoiding the need to engage multiple vendors.

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