Focused on ensuring the effectiveness and productivity of users,
IT Lab provides enterprise quality, 24/7 1st, 2nd & 3rd line service desk services
IT Lab’s 24.7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen.
Our monitoring service never rests, automatically detecting and routing high and critical priority tickets to our support engineers 24.7. We can then swiftly take care of incidents often before they have a material impact on productivity.
We are an award-winning, three-star Service Desk Institute-accredited service provider. We are ISO 9001 and ISO27001 certified and are a globally-recognized Managed Service Provider.
We focus on customer experience and have our internal standard of service we call “Service Obsession”, serving the needs of over 850 clients. We are proud of our team and our capability, and are happy to demonstrate why.
For larger organisations with higher volume requirements, IT Lab can implement a scalable 1st – 3rd line service desk team, dedicated entirely to your organisation. As a focused team – based either at your premises or at one of IT Lab’s UK or Cape Town locations, our dedicated Service Desk team can even support line of business applications and more complex requirements. Experienced in blending with internal teams, IT Lab’s Dedicated Service Desk model helps companies focus investment and headcount on optimising their own business
Most businesses these days are using a growing range of IT services from multiple vendors. These technologies work fine in isolation, but are they working well together? From third party hosted email to public cloud and WAN services, IT Lab can make sure all of your services work together as a single cohesive and coherent technology service. We can manage third party contracts, ensure third parties are delivering as you (and we) expect and provide that single point of accountability most organisations look for.
As companies are looking to operate internationally, IT Lab are able to provide a single global service provision without relying on the big system integrators. Thanks to an international network of vetted partners with whom we have formally partnered with, on-the-ground support and project delivery is available in 13 key cities from London to New York, Sao Paolo to Singapore.
Prevention beats cure. That’s why we use market-leading network management tools (Autotask End Point Management and ScienceLogic) to monitor the performance of your IT infrastructure. Our engineers are automatically alerted if something unexpected happens, allowing us to resolve problems before they disrupt your business.
While users tend to focus on speed and ease-of-use, employers are naturally, concerned about security and cost. We have years of experience of balancing these competing demands. With the increasing migration of corporate data and applications into the Cloud, and as end-user devices move to laptops and personal mobile devices, IT Lab helps our clients find this balance, securely and cost effectively without sacrificing user experience.
Rhianna & Rick, Support Services
IT Lab is a three-star Service Desk Institute-accredited service provider. We are also ISO 9001 and ISO 27001 certified. Our name is globally-recognised in the industry and we manage the demands of over 850 clients. We can do the same for you.
Published on 5th January 2017Read More