IT Support

Focused on ensuring the effectiveness and productivity of users,
IT Lab provides enterprise quality, 24.7 1st, 2nd & 3rd line service desk services

Benefitting from over 170 expert technical support engineers, IT Lab has three fully-resilient service and network operating centres and provides 24/7 “always on” service and support.


Our Approach

IT Lab Support Services Infographic

Why IT Lab for IT Support?

Navigate. Integrate. Operate.

Three words that make IT Lab refreshingly good to work with.

Find out why...


Laura, Customer Onboarding


Navigate Increasing User expectations.

The modern corporate world has no time for poor IT experience and the at-home consumer technology experience has surpassed that of corporate IT. Users with easy-to-use technology that are well supported tend to be happier users, more productive employees and generally more positive about engaging with work. It’s time to catch up.

With reliable technology and foolproof support, your team will be more productive.

Integrate user expectations with a corporate world.

While users tend to focus on speed and ease-of-use, employers are naturally, concerned about security and cost.  We have years of experience of balancing these competing demands. With the increasing migration of corporate data and applications into the Cloud, and as end-user devices move to laptops and personal mobile devices, IT Lab helps our clients find this balance, securely and cost effectively without sacrificing user experience.

Users should have great tools. Your IT support should be just as good.

Rhianna & Rick, Support Services

Operate IT

Jason, Support Services

Operate at peak performance with comprehensive IT support.

In the connected world, IT problems can occur anywhere at any time. That’s why we give you round-the-clock, highly-scalable access to a team of 170 technical support engineers. You pick the level of support you require, we give you the freedom to flex if your circumstances change.

Business-aware enterprise-quality support, whenever you need it, however you need it


Award-winning IT Support. Count on it.

IT Lab is a three-star Service Desk Institute-accredited service provider. We are also ISO 9001 and ISO 27001 certified. Our name is globally-recognised in the industry and we manage the demands of over 850 clients. We can do the same for you.


Numbers we are proud of ...

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1 petabyte of data stored securely on our Cloudlab platform

750+ customers, representing more than 25,000 people we support everyday

Over 250 service obsessed engineers