Enabling business process is the core reason corporate IT exists. Processes define the efficiencies that can be derived from technology solutions. These range from key business processes and specific technology processes to the overall IT engagement process with users. Before you can change a process, you need a detailed understanding of what currently happens. This detail often needs to be mapped and documented.
Once a process and its impacts are deeply understood, it can be changed to make it more efficient, or better utilise the available technology. We can map your processes to understand what they are, which users engage with them, and where any inefficiencies lie. We can help you determine how to optimise your processes and exploit your technologies. We can also help you change your IT to make your processes more efficient.
An example of our work
IT Lab supports various organisations through process review and change initiatives to improve efficiency, reduce costs, increase revenue and reduce risks. We successfully supported a financial services organisation which was facing what's still a relatively common challenge amongst organisations; manual, paper-based processes.
The organisation had reached a juncture when they realised that in order to bypass the competition and support their growth plans, they needed to increase their efficiency of operation. They approached IT Lab to assist with the mapping and analysis of current processes to determine the approach for digitising them where appropriate.
We were able to speak with a variety of stakeholders representing different areas of their business to understand and document their current processes, understand the business requirements and subsequently determine what they needed in order to be more efficient and where that included digitisation of the process, which types of solutions were required to enable them to work.