Enabling business process is the core reason for corporate IT to exist. Processes define the efficiency that can be derived from technology solutions, ranging from core business process to specific technology processes to the overall IT engagement process with users. Before you can change a process, you need to understand in detail what currently happens and this detail often needs to be mapped and documented.
Once the process is understood, it can be changed to make it more effective and efficient, or to better utilise the available technology. IT Lab can help organisations map their processes to understand what they are, which users engage with the process and where the inefficiencies lie and determine how to optimise the processes and exploit the technology. We can also help organisations to change the technology that they have in order to make processes more valuable and efficient.
An example of our work
IT Lab have supported various organisations through process review and change initiatives to improve efficiency, reduce costs, increase revenue and reduce risks. We successfully supported a financial services organisation that was facing what is still a relatively common challenge amongst organisations: manual, paper-based processes.
The organisation had reached a juncture when they realised that in order to bypass the competition and support their growth plans they needed to increase their efficiency of operation. They approached IT Lab to assist with the mapping and analysis of current processes to determine the approach for digitising them where appropriate.
We were able to speak with a variety of stakeholders representing different areas of the business to understand and document their current processes, understand the business requirements and subsequently determine what they needed in order to be more efficient and where that included digitisation of the process, which types of solutions were required to enable them to work.