Helping to keep London moving, carrying over 100 million passengers in the capital every year
“We needed a partner that could support the tender and the operations implementation at a strategic level. Throughout the process this support was provided by a knowledgeable and dedicated IT Lab team.”
Tower Transit was established in London in 2013. The Group employs 2,030 staff and operates 650 buses in the UK, helping to keep London moving, carrying over 100 million passengers in the capital every year.
Following a successful tender process in Asia, Tower Transit was awarded a contract which will see them increase by 900 staff and 380 buses by May 2016 when operations commence in Singapore.
As a consequence of its successes in delivering strategic support to Tower Transit’s London operation and its international capabilities, IT Lab was brought in as a strategic partner throughout the bidding process to help inform and shape Tower Transit’s technology strategy to deliver on a global basis and ensure compliance with the bid requirements.
Once the tender was officially awarded to Tower Transit, IT Lab began creating a brand new IT infrastructure that could meet complex operational and regulatory demands. This included delivering scale, reliability and security within its IT service.
With significant importance placed on consumer and employee experience, IT Lab established Wi-Fi connectivity from day one that acted as a differentiator for Tower Transit as a firm new to the market. A VMware cloud platform provides hosted servers, hosting for business line applications, secure data storage and corporate email using Office 365 and Mimecast.
Initial requirements were for user support provided by a 24.7 helpdesk with onsite visits whenever required. IT Lab acts as a single point of contact for all IT suppliers, providing full-service integration.
Keith Rogers, Group Compliance Director
“When we moved into Asia in 2015, it was an obvious decision for us to ask IT Lab for their assistance with the project given their deep understanding of our culture, business, process, systems and commercial objectives.”
Published on 5th January 2017Read More