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The Client


Phaidon International Video Case Study


When Stuart Pepper joined Phaidon International as its CIO in 2016, he faced several daunting challenges. The fast-growth recruitment company operates around the world, offering niche candidates into specialist market sectors.

The user-experience of its consultants was determined by their geographic location. Poor connectivity and downtime frequently impeded performance. The IT had not kept pace with the expansion of the business, nor its increasing headcount. New offices took weeks or even months to deploy and legacy issues abounded. 

The company needed a modern, responsive and scalable technology strategy. Consistent and secure user-experiences were paramount. Phaidon wanted a partner who understood the sector, the technological implications of operating abroad, and with an established global partner network that could quickly deliver.

Listen to Phaidon’s story, their other criteria for measuring a technology partner, and why they chose IT Lab.     

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