A high-technology company underpinned by a reputation for excellence and the unremitting desire to win
“IT Lab understands that for a technology company like McLaren that has thousands of employees engaged on mission-critical operations, where time and agility are essential wherever people are in the world, the delivery of IT support for the business has to be seamless and efficient.”
McLaren Technology is renowned as one of the world’s most recognised high-technology brands. Since its foundation in 1963, McLaren Racing has been pioneering and innovating in the competitive world of Formula 1, forging a formidable reputation which has seen its racing team win 20 World Championships and over 180 races.
The brand has built on its successful racing expertise and includes McLaren Applied Technologies who work globally to achieve breakthroughs in performance and apply solutions to a host of industries.
Today over 3,000 people work at McLaren. Despite the broadening of the group’s interests, McLaren’s goal remains singular: to exist to prevail in everything it does.
The need for quality alignment between McLaren and IT Lab was matched by the requirement for flexibility.
“Technology now plays a role in every organisation, few more centrally than McLaren. Our mission is to ensure that every McLaren employee receives the very highest quality support, wherever they are and wherever they need it.”
Following the formalisation of the service provider relationship, trust between McLaren and IT Lab solidified. IT Lab initially delivered 1st line support, IT Lab’s scope of engagement has increased to include:
The strength of the relationship with IT Lab was shown when McLaren recently switched its core IT service management platform to Autotask, IT Lab’s platform of choice. Such is the integrated approach to service management, McLaren opted to use a system embedded within IT Lab’s service management model.
The success of this relationship prompted McLaren to offer a formal partnership to IT Lab and to solidify its role as an Official Technology Services Provider to the McLaren Technology Centre.
Published on 5th January 2017Read More