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Government

Services that support public sector delivery

Technology, delivery and advisory services that provide value for money, whilst being adaptable to changing public sector needs.

Procurement

Software as a Service (SaaS)

IT Lab provides hosted applications directly from our own cloud platform, but also through partnership with UK Cloud (Skyscape) and Microsoft. Our range of centrally hosted, enterprise productivity, collaboration and business applications provide cost effective, highly capable managed technology solutions.

G-Cloud Services:

  • IT Lab Hosted and Managed ERP – Microsoft Dynamics NAV and GP (G-Cloud 7)

Platform as a Service (PaaS)

IT Lab’s secure, scalable and highly reliable platform dramatically reduces the complexity of managing infrastructure and supporting services. The platform is delivered in partnership with UK Cloud and Microsoft, and backed by IT Lab’s enterprise-quality support

G-Cloud Services:

  • IT Lab Managed Big Data Analytics Platform (G-Cloud 7)
  • IT Lab Managed Innovation Platform (G-Cloud 7)

Infrastructure as a Service (IaaS)

IT Lab’s IaaS service offers on-boarding, selection and ongoing support of platforms, servers, storage and networks. We are able to use our own cloud, as well as Microsoft Azure and UK Cloud. We can provision, monitor and manage a range of resources to best meet your needs and give the scale and flexibility needed.

G-Cloud Services:

  • IT Lab Managed Cloud Platform

Specialist Cloud Services (Lot 4)

TECHNOLOGY AND SERVICE INTEGRATION, MANAGEMENT AND SUPPORT SERVICES
IT Lab can provide highly experienced and reliable ongoing management of IT environments. We can support and manage across a breadth of technologies and platforms, from Office365 and cloud platforms, to end user devices and on premise infrastructure. IT Lab is well equipped to support public sector bodies to deliver cost-effective integration, management and support, whilst ensuring Official and Official Sensitive information is protected.

G-Cloud Services:

  • IT Lab Remote & Deskside User Support & Management (G-Cloud 7)
  • Service & Solution Integration & Management (G-Cloud 7)

DATA PRESENTATION, INTEGRATION AND ANALYTICS
Make sense of the extensive data you are collecting and drive business performance with IT Lab. Our services provide advice, leadership, guidance and delivery support to assist you with how your data can be used to streamline business processes, enhance citizen and staff interactions, and tap in to emerging technologies such as the Internet of Things.

G-Cloud Service:

  • Business Insights and Data Analytics (G-Cloud 7)

TECHNOLOGY ADVISORY AND DELIVERY SERVICES
We have the in-depth expertise to support you through new and developing strategies, analysis, decision making and sourcing – from requirements definition and business case assessment through to change planning and migration. Our experience can help you use IT to transform your organisation’s productivity, efficiency and performance. This enables us to partner with public sector organisations to support the design, procurement and transition to an outsourced, blended or retained capability and future service model. In a nutshell: we support you to make best use of the technology and digital to enhance performance and reduce costs.

G-Cloud Services:

  • Cloud, Technology and Digital Consultancy (G-Cloud 7)
  • Multi-sourcing & Procurement Strategy & Consultancy (G-Cloud 7)
  • Review, Assurance & Trusted Advisor Consultancy (G-Cloud 7)

APPLICATION AND TECHNOLOGY IMPLEMENTATION AND MANAGEMENT
IT Lab has deep expertise in application management, as well as the deployment of specific technologies. We can provide services that assess, plan and migrate legacy applications to rationalised, or new, platforms. The combination of our expertise and methodologies will enable us to reduce the burden of applications, whilst also deploying appropriate services and solutions that support your organisational objectives and needs.

G-Cloud Services:

  • IT Lab Application Platform & Migration Management Service (G-Cloud 8)
  • IT Lab Application Portfolio Management Service (G-Cloud 8)
  • IT Lab Application Release & Retirement Management Service (G-Cloud 8)
  • Egnyte Implementation & Support (G-Cloud 7)
  • Okta Implementation & Support (G-Cloud 7)

Approach

IT Lab Support Services Infographic

Use technology to achieve your business ambitions.

Why IT Lab? Navigate. Integrate. Operate. Three words that make IT Lab refreshingly good to work with. Find out why ...

Lucie Glenday

Lucie, Insights & Innovation

Approach

Navigate – Advisory & Consultancy

We help public sector organisations to navigate the possibilities and opportunities the world of technology and digital offers. Our team will spend time understanding your organisation and its objectives, challenges and needs. We then look at the processes that are used to deliver and data needed to succeed – and at the technology that underpins what you do. We make sure that we understand how your people work and how both internal and external users interact with technology.

With all this information in place, we assess ways to help your organisation to perform better, whilst delivering services as efficiently and securely as is required. Together, we navigate the options that are available and how to evolve a plan from a place of understanding and opportunity to one of delivery.

Integrate – Implementation & Change

For public sector organisations who engage us to deliver technology solutions, our aim is to create an environment that seamlessly integrates systems, services and applications into a cohesive user experience. We look at the technology, organisational structures, processes you have at you have and at whether it can be retained, reused or repurposed.

As public sector organisations avail themselves of Software-as-a Service (SaaS) and cloud-hosted solutions, often in very disparate places, successful implementation depends upon:
Service integration: ensuring that all your services and systems are managed and delivered as one cohesive solution.
Presentation integration: allowing users to access what they need, simply, securely and without fuss.
Business integration: ensuring that your core business systems and data sources are seamlessly interlinked, enabling you to derive value and actionable insight from data.

Erin, Consultancy

Lalit, Support Services

Operate – Management & Support

In the end, in most organisations, performance is still all about the user. This may seem like an extreme statement, but at IT Lab we not only believe it, it’s one of our founding principles and the reason why listening to users, is key to our approach. A brilliant technology and digital strategy, sitting on state-of-the-art infrastructure, bristling with best-in-class applications is of no value if it is not properly supported – and used by people, both citizens and staff, who themselves are well supported.

No matter how the technology footprint of your organisation is constructed, we can provide a range of modular and adaptive approaches to technology management. From bolstering internal IT capability, to fully outsourced management and run of IT, we can deliver high quality, UK based service management and operations.

SUCCESS

Award-winning IT Support. Count on it.

IT Lab is a three-star Service Desk Institute-accredited service provider. We are also ISO 9001 and ISO 27001 certified. Our name is globally-recognised in the industry and we manage the demands of over 850 clients. We can do the same for you.

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Numbers we are proud of ...

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Over 350 terabytes of data stored securely on our Cloudlab platform

850+ customers, representing more than 25,000 people we support everyday

Over 170 service obsessed engineers

PARTNERS

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