Overall SLA Hit
We know we are only as good as our people, so we employ the very best. We also make sure they have a great place to work, as we understand that happy, engaged people go the extra mile, consistently delivering great service. Below, some labbers strike a pose outside our London HQ. Over the last decade we have won many national workplace awards and we are proud to be ranked for the 6th consecutive year in the Sunday Times ‘Best Companies to Work For’, receiving the highest possible 3-star accolade.
Of course we always focus on getting the technical side right. But we also never lose sight of the fact that in a service business it all comes down to the people – and ours are the very best. These are just some of the many awards we win, take a look here.
Our employee driven ethos sets us apart. But being a fantastic employer – with a display case of awards to prove it – isn’t just about being nice guys. It’s also proven to be good for business. According to the Harvard Service Value Chain, if you hire the best people, give them the best tools, and get them engaged as human beings, they pass on this respect to their clients in the form of great service.
This increases retention and, ultimately, profitability. It is a virtuous circle for everyone concerned!
Starting over a decade ago in 2000 from quite small beginnings, just two employees, we’ve grown considerably over the years to the diverse family we are today, here’s a few choice statistics from recent years.
|Length of Service (Years)||2.9||2.9||3.8||2.1|
|Average Sick Days||-||2.4||3||3.2|
|Countries Operating Out Of||6||6||4||3|