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Great people are at the heart of what we do. We are an award winning employer with happy staff that go the extra mile, delivering fantastic service.

Visit our Support Services section to learn more about how we can serve and protect your business.

We know we are only as good as our people, so we employ the very best. We also make sure they have a great place to work, as we understand that happy, engaged people go the extra mile, consistently delivering great service. Below, some labbers strike a pose outside our London HQ. Over the last decade we have won many national workplace awards and we are proud to be ranked for the 6th consecutive year in the Sunday Times ‘Best Companies to Work For’, receiving the highest possible 3-star accolade.

Of course we always focus on getting the technical side right. But we also never lose sight of the fact that in a service business it all comes down to the people – and ours are the very best. These are just some of the many awards we win, take a look here.

The Service Value Chain

Our employee driven ethos sets us apart. But being a fantastic employer – with a display case of awards to prove it – isn’t just about being nice guys. It’s also proven to be good for business. According to the Harvard Service Value Chain, if you hire the best people, give them the best tools, and get them engaged as human beings, they pass on this respect to their clients in the form of great service.

This increases retention and, ultimately, profitability. It is a virtuous circle for everyone concerned!

Our People – Some Stats

Starting over a decade ago in 2000 from quite small beginnings, just two employees, we’ve grown considerably over the years to the diverse family we are today, here’s a few choice statistics from recent years.

Statistic 2015 2012 2011 2010
People Count 193 133 87 68
Average Age 32 29 33 31
Length of Service (Years) 2.9 2.9 3.8 2.1
Average Sick Days - 2.4 3 3.2
Countries Operating Out Of 6 6 4 3
Lab Babies 3 12 8 6


There's more to IT Lab! We're more than just another IT support company. We're an award winning employer with the best people in the business - motivated, skilled and ready to deliver the very best service.
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